Below is YOU-Q Anime Wholesale's return & refund policy. If you want to return item/items to us or get refund, please read and follow the instructions listed. You should also get help from sales representatives, they will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item/items back to us.
YOU-Q Anime Wholesale reserves the right to charge a handling fee on all returned products.

Several conditions must be met before YOU-Q Anime Wholesale will refund an item. We also offer partial refunds if conditions for a full refund is not met. We only allow a complete refund for items that have problems caused by YOU-Q Anime Wholesale . This means that damaged items not caused by YOU-Q Anime Wholesale cannot warrant a full refund.
I YOU-Q Anime Wholesale is one responsible company. We will check your orders very carefully before delivery. If you have any doubts, please contact with your sales representatives.

Several conditions must be met before YOU-Q Anime Wholesale will replace an item:
1, Wrong delivery
2, Damaged products caused by us.
3, Bad quality before delivery.
Note that some of our items are non-replaceable. You should also get help from one of our customer representatives, they will be glad to clarify for you.
YOU-Q Anime Wholesale will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees (from YOU-Q Anime Wholesale back to you).